Question 1

How much headroom is needed for the door to function?

Accepted Answer

Our roller doors come fully boxed so can be fitted below the lintel in the opening as there is a front panel to cover any gaps, but if you would like to fit up and behind the lintel of your garage to maximise your opening then the top box is 205mm square for the ED55 model and 300mm square for the ED77 model.

Question 2

Can I fit the top box below the lintel of my garage?

Accepted Answer

You don’t have to fit the top box above the lintel of your garage, but by choosing to fit your top box below the lintel you will lose some of the height of your garage. This will be 205mm square for the ED55 model and 300mm square for the ED77 model. However, we’d also recommend allowing for an extra 50mm or so to account for the last slat of our doors, which needs to stay situated in the guide runners, so allowing for this, a good estimate would be 250mm square for our ED55 models and 350mm square for the ED77 doors.

Question 3

What is external manual override and do I need it?

Accepted Answer

If you don’t have another entrance to your garage, we’d recommend that you have an external manual override installed. This feature permits for the garage door to be manually opened in the case of a power failure, allowing you to gain entry to your garage that you wouldn’t otherwise have. Our external manual override systems run from the motor of the door down the wall, situated at waist height for easy access. The wall plate is locked from the outside for safety, so if you ever need access you simply remove the lock and insert the supplied handle to manually wind the door down.

Question 4

How much room is needed to fit the guide runners?

Accepted Answer

For the ED55 doors you will need 65mm each side of the door, while for the ED77 doors the guide runners will need 95mm each side.

Question 5

What colours are the doors available in?

Accepted Answer

Our doors are available in 15 different colours ranging from whites to wood effect, so please check out our colour chart for the full range we’re sure to have the right aesthetic choice for you here.

Question 6

Are your doors insulated?

Accepted Answer

Yes, both our ED55 and ED77 range of garage doors offer good insulation thanks to their double skinned aluminium and foam filled insert. Our compact ED55 range have a foam filled insert of 8mm thick and for our larger ED77 range, the insert is 18mm thick.

Question 7

What is a wireless safety edge?

Accepted Answer

A wireless safety edge is a sensor placed at the bottom of garage doors. The sensor can tell when the door hits something in its path, and when doing so will return to the open position. This increases the safety of the system by preventing the door closing on someone or something, and therefore allows for the doors to be operated on a one press open and close system, rather than the standard mode which requires the button to be held down and monitored until the door is fully closed to prevent accidents.

Question 8

Are your doors electric?

Accepted Answer

Yes, all of our doors are electric and can be operated via a remote control.

Question 9

How many handsets does the door come with?

Accepted Answer

All of our doors come with two handsets as standard, although extra handsets can be purchased, with up to 25 total handsets being compatible with one door.

Question 10

Are the doors secure against thieves?

Accepted Answer

Our doors offer high levels of security against thieves; they don’t have an external handle for perpetrators to force, and all of our doors come with security locking straps to press the curtain down firmly and make it very difficult for the door to be forced open.

Question 11

Do your doors come with a warranty?

Accepted Answer

Our self-installed doors come with a two year parts-only warranty, our classic range have a two year parts and and labour warranty and our superior range come with a five year parts and labour warranty which covers all manufacturing faults excluding wear and tear and accidental damage.

Question 12

I’ve broken part of my door - do you supply replacement parts?

Accepted Answer

Yes, we have a full range of replacement parts in our shop, and if you are struggling to find the parts you are searching for, please send us an email via our contact us page or by calling our office on 0800 888 6014 and we’ll do our best to help.

Question 13

Will you install my door?

Accepted Answer

Yes, we offer a range of installed door with a free site survey from our classic 2 year warranty to our superior 5 year warranty doors.

Question 14

How long will I need to wait for a surveyor to visit me?

Accepted Answer

Due to the popularity of our installed garage doors, it typically takes 5-7 days from sending your survey request for a surveyor to be available to visit.

Question 15

Do the doors need a wooden frame?

Accepted Answer

No, our doors come with their own aluminium frame which is made up of the guide runners on the sides and the top box.

Question 16

Are your doors weatherproof?

Accepted Answer

Unfortunately, there is no such thing as a weatherproof door as the components need to be able to open and close, making a complete seal impossible. However, we have taken every step we can to provide as much weather resistance as possible, including a double brush feature in the guide runners, a fully enclosed top box and a rubber seal in the last slat of the curtain.

Question 17

I need more assistance, can I contact you?"

Accepted Answer

Yes! If you need any more information or advice, you can find our contact information here. Our expert team of advisors will be happy to help.

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