Here at Easydoor UK, we do our best to provide a fully comprehensive customer care service, ensuring that every step of our process is completely transparent and easy to follow. So if your thinking of Easydoor UK as your supplier of high quality roller garage doors, we’ve put together the answers to some of our frequently asked questions to help you find the information you need quickly and efficiently.
How much headroom is needed for the door to function?
Can I fit the top box below the lintel of my garage?
What is external manual override and do I need it?
If you don’t have another entrance to your garage, we’d recommend that you have an external manual override installed. This feature permits for the garage door to be manually opened in the case of a power failure, allowing you to gain entry to your garage that you wouldn’t otherwise have. Our external manual override systems run from the motor of the door down the wall, situated at waist height for easy access. The wall plate is locked from the outside for safety, so if you ever need access you simply remove the lock and insert the supplied handle to manually wind the door down.
How much room is needed to fit the guide runners?
For the ED55 doors you will need 65mm each side of the door, while for the ED77 doors the guide runners will need 95mm each side.
What colours are the doors available in?
Are your doors insulated?
What is a wireless safety edge?
A wireless safety edge is a sensor placed at the bottom of garage doors. The sensor can tell when the door hits something in its path, and when doing so will return to the open position. This increases the safety of the system by preventing the door closing on someone or something, and therefore allows for the doors to be operated on a one press open and close system, rather than the standard mode which requires the button to be held down and monitored until the door is fully closed to prevent accidents.
Are your doors electric?
How many handsets does the door come with?
Are the doors secure against thieves?
Do your doors come with a warranty?
I’ve broken part of my door - do you supply replacement parts?
Yes, we have a full range of replacement parts in our shop, and if you are struggling to find the parts you are searching for, please send us an email via our contact us page or by calling our office on 0800 888 6014 and we’ll do our best to help.
Will you install my door?
How long will I need to wait for a surveyor to visit me?
Due to the popularity of our installed garage doors, it typically takes 5-7 days from sending your survey request for a surveyor to be available to visit.
Do the doors need a wooden frame?
Are your doors weatherproof?
Unfortunately, there is no such thing as a weatherproof door as the components need to be able to open and close, making a complete seal impossible. However, we have taken every step we can to provide as much weather resistance as possible, including a double brush feature in the guide runners, a fully enclosed top box and a rubber seal in the last slat of the curtain.